Please ensure Javascript is enabled for purposes of website accessibility Service Delivery Charter

Citizen Service Delivery Charter

 

                              CITIZENS SERVICE DELIVERY CHARTER             

Egerton is committed to being a World Class University for the Advancement of Humanity

Service/Good

Requirements to obtain service

Cost of Service/Good

Time Line

Information enquiry and reception desks

Specify requests for information, officers and service

Free

5 minutes

ACADEMIC DISCIPLINES

i)         Agriculture

ii)        Arts and Social Sciences

iii)      Business

iv)      Education

v)        Health

vi)      Environment and Natural Resources

vii)     Engineering

viii)   Science

ix)      Law (LLB)

x)        Gender Studies

xi)      Veterinary, Medicine and Surgery

Meet minimum University and specific National Regulatory admission requirements

Free

i)      Diploma 3 years

ii)    BA/Bsc/Bcom/L.L.B - 4 years

iii)   Bsc Engineering - 5 years

iv)   BVM - 5 years

v)     MB.ChB - 6 years

vi)   Masters - 2 years

vii)  Ph.D - 3 years

ADMISSION AWARD/CONFERMENT

Diploma Bachelor Master

Doctor of Philosophy

i)         Certified copies of certificates/Results slips

ii)       Certified copies of National Identification Card or Passport

iii)      Passport size photographs

iv)      Duly completed application forms

v)       Minimum admission requirements

·Diploma - K.C.S.E. -C

·Bachelors - K.C.S.E C+

·Masters - Second Class Honours (Upper Division)

·PhD. - Masters Degree

i)         Diploma - Kes.1000

ii)        Bachelors/Masters/Ph.D.                                         - Kes.2000

·Acknowledgement – 10 working days after receipt of application

·Notification about admission - 30 working days after receipt of application

Teaching

Payment of requisite fees Attendance of classes

KUCCPS and SSP Students

Tuition per academic year

i)         Diploma

ii)       Bachelors

iii)      Masters

iv)     PhD

Fees structure (www.egerton.ac.ke)

·Two semesters per academic year, each semester is 17 weeks

Provision of Transcripts

Completion of academic programmes

Free

·Provisional transcript 40 working days after the end of academic year

·Official transcripts 3 days after graduation.

Award of Certificates

i)      Successful completion of academic programmes

ii)     Payment of all required fees

iii)   Clearance certificate

i)     Undergraduate - Kes.4,500

ii)    Masters            - Kes.5,500

iii)  PhD                  - Kes.6,500 Alumni fee inclusive

·3 working days after graduation.

·PhD. - Same day

·Provisional transcript 40 working days after the end of academic year.

OTHER SERVICES

Accommodation Services

i)      Duly completed accommodation form

ii)    Payment of required accommodation fee

iii)   Completion of good conduct form

Accommodation fee ranging from Kes.2,500 to Kes.6,600 per semester

1 day

Security Services

i)      Egerton University students, staff and other stakeholders

ii)    Egerton University property

Free

Immediate and continuous

Catering services

Egerton University students, staff and other stakeholders

Charges as per menu

Immediate

Counseling services

i)      Egerton University students, staff and other stakeholders

ii)    Entry of details in Counter Book

Free

Time varies as per individual cases

Medical services

i)      Egerton University Registered students, staff and community

ii)    Entry of details in counter book

Payment of medical fee of Kes.2000 Alongside other fees

30 minutes

Recreational Services

i)      Registered students and University employees

ii)    Appropriate sports gear

Free

Continuous

Research and Consultancy

i)      Submission of proposal

ii)    Availability of sponsorship

Dependent on Research Budget

Continuous

Extension services

i)      Memorandum of Understanding between the University and community

ii)    Referral sheet

Free

Continuous

Payment for works, goods and services supplied

i)      Local purchase order

ii)    Invoice

iii)   Delivery note

iv)   Goods Received Note

Free

90 working days supply

Library/Internet Services

Registered students and University employees

Free

Immediate

Funeral Home Services

Registered students, staff and  community

Dependent on various services offered

by the Funeral Home

Immediate and continuous

Receipting of monies received from

clients

Bank deposit files from the bank as evidenced in the bank

statement

Free

24 hours from receipt of bank deposit files

Processing of imprests

An application that meets the requirements of all the

regulations governing imprest

Free

4 working days

Processing and payment of teaching

claims

Claimant submits a fully approved teaching claim supported

by all relevant documents

Free

30 days from receipt of claim

Resolution of complaints and feedback

Email, telephone, letters etc

Free

15 days

 

CITIZENS SERVICE DELIVERY CHARTER (KISWAHILI)

Egerton imeazimia kuwa Chuo Kikuu cha Daraja la Kimataifa katika Kuendeleza Ubinadamu

 

HUDUMA

 

YANAYOHITAJIKA

 

ADA ya MTUMIAJI

MUDA

Uchunguzi wa habari na madawati ya mapokezi

Kuuliza na maombi mahususi ya habari, maafisa na huduma

Hakuna Malipo

Dakika 5

VITENGO/VITIVO VYA AKADEMIA

i)         Kilimo

ii)        Sanaa na Sayansi za Jamii

iii)      Biashara

iv)       Elimu

v)        Afya

vi)       Mazingira na Maliasili

vii)     Uhandisi

viii)    Sayansi

ix)       Sheria

x)        Masomo ya Jinsia

xi)       Elimu ya Maradhi ya mifugo Dawa, Utabibu na Upasuaji

Kutimiza mahitaji ya kimsingi ya Chuo na Mahitaji mahususi ya Kitaifa ya kusajiliwa

Hakuna Malipo

i)      Stashahada Miaka 3

ii)     Shahada ya kwanza katika Sanaa, Sayansi, Biashara na Uchumi, Sheria Miaka 4

iii)   Shahada ya Uhandisi: Miaka 5

iv)    BVM: Miaka 5

v)     Udaktari na Upasuaji:Miaka 6

vi)    Uzamili: Miaka 2

vii)  Uzamifu: Miaka 3

KUSAJILIWA, TUZO NA KUFUZU

Stashahada Shahada Uzamili Uzamifu

i)      Nakala za vyeti au matokeo zilizoidhinishwa

ii)     Nakala zilizoidhinishwa za Kitambulisho cha kitaifa au cheti cha kusafiria

iii)   Picha za ukubwa wa pasipoti

iv)    Fomu zilizojazwa kikamilifu za kujiunga

v)     Mahitaji ya kimsingi ya kujiunga

·Stashahada - K.C.S.E.C-

·Shahada - K.C.S.E C+

·Uzamili –Shahada-Daraja ya Pili (Kiwango cha Juu)

·Uzamifu. -Uzamili

i.      Stashahada -      KES.1000

ii.    Shahada/Uzamili/Uzamifi. -  KES. 2000

·Kukiri – Siku 10 za kikazi baada ya kupokelewa kwa ombi.

·Kufahamishwa kuhusu kusajiliwa – Siku 30 za kikazi baada ya kupokelewa kwa ombi

Uhadhiri/Ufundishaji

Malipo ya ada zinazohitajika Kuhudhuria madarasa

Wanafunzi wa KUCCPS na SSP Karo ya mwaka wa Kielimu

i)      Stashahada

ii)     Shahada

iii)   Uzamili

iv)   Uzamifu

Kwa habari zaidi: Tovuti: admissions.egerton.ac.ke/Fees

structure.PDF

·Semia mbili kila mwaka wa Kielimu. Kila semia ina majuma 17

Upeanaji wa Hati Mpito za masomo

Kukamilisha kozi za kielimu

Hakuna Malipo

·Hati za Mpito- Siku 40 za kazi baada ya kukamilika kwa mwaka wa masomo/kieleimu

·Hati rasmi- Siku 3 baada ya mahafali.

Tuzo la vyeti

i)      Ukamilifu wa mahitaji ya kozi mahususi

ii)     Malipo ya ada zote zinazohitajika

iii)   Kibali cha Kuondoka

Shahada - Kes. 4,500 Uzamili - Kes. 5,500 Uzamifu - Kes. 6,500

Ada ya Ujumuishaji imejumuishwa

·Siku 3 za kazi baada ya mahafala.

·Uzamifu- Siku iyo hiyo

·Hati za mpito Siku 40 za kazi baada

ya kukamilika kwa mwaka wa masomo.

HUDUMA NYINGINE

Huduma za malazi

i)      Fomu ya maombi iliyojazwa kikamilifu

ii)     Malipo ya ada ya malazi  inayohitajika

iii)    Kujaza fomu ya mwenendo mzuri

Ada ya malazi ni kati ya KES 2,500 Hadi KES 6,600 kila semia

Siku 1

Huduma za Usalama

i)      Wanafunzi wa Chuo Kikuu cha Egerton, Wafanyikazi na wadau wengine.

ii)     Mali ya Chuo Kikuu cha Egerton

Hakuna malipo

Wakati uo huo na Endelevu

Huduma za Maakuli

Wanafunzi wa Chuo Kikuu cha Egerton, Wafanyikazi

na wadau wengine.

Ada na malipo hutegemea aina ya chakula

kilichopo

Mara moja

Huduma za Ushauri Nasaha

i)      Wanafunzi wa Chuo Kikuu cha Egerton, Wafanyikazi na wadau wengine.

ii)     Kujaza habari na maelezo katika kitabu husika

Hakuna malipo

Muda hutegemea kisa na hali ya mtu binafsi

Huduma za Matibabu

i)      Wanafunzi wa Chuo Kikuu cha Egerton waliosajiliwa rasmi, wafanyikazi na wanajamii

ii)    Kujaza habari katika kitabu cha rekodi

Malipo ya ada ya matibabu ya Shilingi 2,000 pamoja na ada nyingine

Dakika 30

Huduma za Michezo na Burudani

i)      Wanafunzi waliosajiliwa na wafanyikazi wa chuo

ii)     Mavazi ya michezo

Hakuna malipo

Endelevu

Utafiti na Ushauri

i)      Uwasilishaji wa Pendekezo la utafiti

ii)     Upatikanaji wa udhamini

Hutegemea bajeti ya utafiti

Endelevu

Huduma za Nyanjani

i)      Mkataba wa maelewano na Chuo Kikuu

ii)    Faili ya Rufaa

Hakuna malipo

Endelevu

Malipo ya kazi, bidhaa na huduma zinazotolewa

i)      Agizo la ndani la ununuzi

ii)    Ankara

iii)   Ithibati ya bidhaa kufikishwa

iv)   Ithibati ya bidhaa kupokelewa

Hakuna malipo

Siku 90 za kazi baada ya huduma kupokelewa

Huduma za Maktaba na Mtandao

Wanafunzi waliosajiliwa na wafanyikazi wa chuo

Hakuna malipo

Wakati uo huo

Huduma za Mazishi

Wanafunzi waliosajiliwa, wafanyikazi na wanajamii

Kutegemea huduma mbali mbali

zinazotekelezwa katika chumba cha kuhifadhia maiti

Wakati uo huo na Endelevu

Uidhinishaji wa pesa zilizopokelewa

kutoka kwa wateja

Faili za amana za benki kutoka benki kama

inavyothibitishwa katika taarifa ya benki

Hakuna malipo

Saa 24 baada ya kupokelewa kwa faili za

amana kutoka benki

Usindikaji na Utayarishaji wa uagizaji

wa masurufu

Maagizo ambayo yanakidhi mahitaji na kanuni zote

zinazosimamia uagizaji wa masurufu.

Hakuna malipo

Siku 4 za kazi

Usindikaji na malipo ya madai ya kuhadhiri

Mdai anawasilisha stakabadhi za uhadhiri zilizoidhinishwa kikamilifu na ithibati kamili

Hakuna malipo

Siku 30 baada ya kupokea madai

Utatuzi wa malalamishi na majibu

Pepe, simu, barua n.k.

Hakuna malipo

Siku 15

Baraza la Chuo, Wasimamizi na Wafanyikazi wameazimia kutoa Huduma Bora kwa Wanafunzi, Umma na Tasnia kulingana na Kifungu cha 10 cha Katiba ya Kenya, 2010.

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