Administrative Assistant.

Egerton university- November 2016- Date.

Duties and Responsibility:

• Conducts records survey and harmonization in the department in order to ensure all classes of organization records are secured, environment of storage space, particularly vital ones and ensure records are harmonized to reduce duplication of files.
• Implement records and archive management policies, procedures, strategies, objectives and targets that guide in the provision and access of records services to enhance workflow and decision making in the department.
• Requisition resources used for routine work in registries such as folders, pens papers for optimal functioning of the department.
• Coordinate office allocation and movement in order to maximize work synergies between employees.
• Submit timely reports and prepare proposals when assigned.
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence
• Take accurate and comprehensive minutes at meetings where requested.
• Schedule departmental meetings when required to.
• Welcoming visitors and directing them to the relevant offices/personnel.
• Overseeing the maintenance of office facilities and equipment
• Maintaining general office files, including job files, vendor files, and other files related to the departments operations.

Finance and Account attaché

Egerton University- February –December 2014;

Duties and Responsibility:

• Prepare bank reconciliation, postings and balancing
• Compute and record totals of transactions and complete and maintain sales invoices and reports.

• Analyze and evaluate the accuracy of accounting systems and procedures
• Prepare Book keeping paperwork
• Maintain clients and business partners databases
• Prepare Bank reconciliation
• Prepare audit paperwork in accordance with standards and requirements
• Ensure bank receipts are posted and new accounting software are set up.
• Ensure that VAT returns are prepared on time.

Cashier/Customer service representative

Sellah Communication Africa ltd-April 2012- December 2013:

Duties and Responsibility;

• Great the customers entering the establishment.
• Receive payment by cash, cheque or credit card.
• Issue receipt, refunds, credits or change due to customers.
• Compute and record all transaction for the day.
• Calculate total payment received during a time period and reconcile this with total sales.
• Resolve customer complaints.
• Answer customer questions and provide information on procedure and or policies of the company.
• Count money in cash drawers at the beginning of shifts to ensure that the amounts are correct and that there is adequate change.
• Maintain knowledge of store inventory and sales activities.

Sales Assistant.

Uniform Distributors Limited- December 2011 – February 2012:

Uniform distributors are the leading supermarket for all types of uniforms and equipment for Educational Institutions, Companies, Hotels, Hospitals, Government Departments and Non-Governmental Organizations (N.G.O’s). The company was established in 1972 and has a wide knowledge in this field. Uniform distributors has branches all over East Africa

Duties and Responsibility:

• Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focus sales efforts by studying existing and potential volume of dealers.
• Submit orders by referring to price lists and product literature.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provide historical records by maintaining records on area and customer sales.
• Contribute to team effort by accomplishing related results as needed.

Sales and marketing officer.

Ushuru Co-Operative Savings and Credit Society -June – September 2011                

Duties and Responsibility:

• Provide administrative support including contacts to customers and giving detailed information about Sacco products and services.
• Make telephone calls and in-person visits and presentations to existing and prospective customers.
• Expedites the resolution of customer problems and complaints
• Coordinate sales efforts with marketing, sales management, accounting and technical service groups
• Supplies management with oral and written reports on customer needs, problems, interest, competitive activities and potential for new products and services.
• Keep abreast of product applications, market conditions, competitive activities
• Establishes, develops and maintains business relationships with current and prospective customers in assigned market segment.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Plans and organizes personal sales strategy by maximizing the return on time investment for the market segment.
• Managing and resolving a variety of customer queries and complaints.
• Building and sustaining cordial relationship with key officials and clients.
• Communicating customer request to management.

Sales Representative.

FSI Capital Ltd -March –April 2011

Duties and Responsibility:

• Get the sale” using various sales methods (door-to-door, cold calling, presentations etc)
• Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness
• Evaluate customers needs and build productive long lasting relationships
• Meet personal and team sales targets
• Research accounts and generate or follow through sales leads
• Report and provide feedback to management using financial statistical data
• Maintain and expand client database within your assigned territory
• Provide customers with products and services information.
• Collecting viable market intelligence.
• Building good rapport with existing clients.